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Frequently Asked Questions

​​​​​​​Information about vision loss rehabilitation therapy

Q: What is vision loss rehabilitation therapy?

A: Vision loss rehabilitation therapy is a specialized health care service that teaches people the practical skills they need to enhance their independence, safety and mobility after a loss of sight. Vision loss rehabilitation therapy is provided by certified specialists, who will work with you to create a personalized rehabilitation plan to meet your needs and goals. You can find out more about the services Vision Loss Rehabilitation British Columbia offers by visiting the our services page​.

Q: How do I know if I need vision loss rehabilitation therapy?

A: If your vision loss is affecting your independence, safety and mobility, it may be time to start a vision loss rehabilitation therapy plan. Your ophthalmologist, optometrist or other health care professional understands your vision loss and can help you decide whether, and when, rehabilitation therapy might be right for you.

How to get started

Q: How can I get started? Do I need a referral?

A: A referral is required before you can begin vision loss rehabilitation therapy. If you believe you may benefit from vision loss rehabilitation therapy, talk to your ophthalmologist, optometrist or other health care professional about referring you to Vision Loss Rehabilitation British Columbia. They understand your vision loss and can help you decide if and when it might be right for you.​​

Q: I'm having trouble finding a health care professional to refer me. What should I do?

A: If you are having difficulty receiving a referral, contact CNIB. They may be able to assist you with getting a referral for services offered by Vision Loss Rehabilitation British Columbia.​

Q: Once I've been referred, how quickly will I hear from you?

A: Once your health care professional refers you to Vision Loss Rehabilitation British Columbia, our certified specialists will review the information provided, and contact you by phone within 10 business days to discuss your needs and goals. From there, we'll work with you to develop your personalized rehabilitation plan.

Q: Where in British Columbia ​ are your services available?

A: Vision Loss Rehabilitation British Columbia is the leading provider of vision loss rehabilitation therapy in British Columbia. We serve communities across the province and have certified specialists who travel to provide services in remote and rural locations. ​These services may be delivered over a series of appointments in your home or community, your workplace, over the phone, online or at one of our Vision Loss Rehabilitation British Columbia​ centres located in Vancouver, Victoria, Prince George, Kelowna, Kamloops and Abbotsford. ​​

​Your rehabilitation plan

Q: What can I expect from my rehabilitation plan?

A: We help people develop or restore key daily living skills that enhance their independence, safety and mobility after a loss of sight. To help you do this, our certified specialists will work with you to develop a personalized rehabilitation plan to achieve your goals. This plan may include a range of services, depending on your needs and goals. You will be seen by one or more certified rehabilitation specialists who will regularly work with you. In addition to working with our specialists, you will need to practice the skills you learn in order to master them. 

Q: Who will I be working with – and what are their qualifications?

A: Our specialists are experts in the field of vision loss rehabilitation therapy, and most hold certifications from the Academy for Certification of Vision Rehabilitation & Education Professionals (ACVREP). ACVREP-certified specialists provide a level of quality care that is unmatched in the field.

​Q: How many appointments will I have, and where will they take place?

A: The number of appointments you have will depend on your personalized rehabilitation plan. Your appointments may take place in your home or community, your workplace, over the phone, online or at one of our Vision Loss Rehabilitation British Columbia centres located in Vancouver, Victoria, Prince George, Kelowna, Kamloops and Abbotsford. ​

Q: Do I need to pay for these services?

A: No, you do not need to pay for these services. The services offered by Vision Loss Rehabilitation British Columbia are funded by the generosity of donors and partially funded by the Government of British Columbia. 

Q: Where can I find counselling and other types of support?

A: It can be a difficult time when you or someone in your family experiences a loss of sight. Vision Loss Rehabilitation British Columbia and our certified specialists are here to provide the help and practical support you need. We can help connect you with other community supports, like CNIB, who can provide the emotional support you need as you adjust to vision loss.​

​Managing your appointments 

Q: What if I need to cancel or reschedule an appointment?

A: Contact us as soon as possible if you need to cancel or reschedule an appointment. 24 hours' notice is requested to change your appointment. 

Q: What if I miss an appointment?

A: It's important to let us know at least 24 hours in advance​ if you need to cancel or change your appointment. If you are not able to attend, we will try to reschedule your appointment if there is availability.

​More about Vision Loss Rehabilitation British Columbia

​Q: What is Vision Loss Rehabilitation British Columbia?

A: Vision Loss Rehabilitation British Columbia is a health services organization. We provide training that enables people who are blind or partially sighted to develop or restore key daily living skills, helping enhance their independence, safety and mobility. We serve people of all ages and types of vision loss – from low vision to total blindness –​ on referral from ophthalmologists, optometrists and other health care professionals. Vision Loss Rehabilitation British Columbia is operated by CNIB and funded by donors and partially funded by the Government of British Columbia. 

Q: Is Vision Loss Rehabilitation British Columbia affiliated with CNIB?

A: Yes. Vision Loss Rehabilitation British Columbia is a CNIB organization, bringing nearly 100 years of expertise in supporting people who are blind and partially sighted. 

Q: H​ow is Vision Loss Rehabilitation British Columbia funded?

A: The services offered by Vision Loss Rehabilitation British Columbia are funded by donors and partially funded by the Government of British Columbia.

Q: How can I provide feedback or make a comment or complaint?

A: Vision Loss Rehabilitation British Columbia welcomes your feedback. You can submit your comments or concerns by using our feedback form. We will review your comments and get back to you within 10 business days.