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Rights & Responsibilities

​Vision Loss Rehabilitation British Columbia is committed to respecting and upholding your rights, and providing you with high-quality rehabilitation therapy to help you regain your independence, safety and mobility after a loss of sight.

You have the right to:

  • Be treated with respect and dignity
  • Receive comprehensive information and services in a timely and appropriate manner
  • Work with Vision Loss Rehabilitation British Columbia's certified specialists to develop a personalized rehabilitation plan based upon your goals
  • Have opportunities to provide feedback about Vision Loss Rehabilitation British Columbia and our services by using our online feedbac​k form​​
  • Receive any information you request in the communication method and format you prefer
  • Have your personal information kept confidential and secure

We also ask you to adhere to the following important 
responsibilities and requirements:

  • Use our cont​act form​ as soon as possible if you need to cancel or reschedule an appointment; 24 hours' notice is requested
  • Prepare for and participate in your therapeutic appointments, and reinforce skills through ongoing practice
  • Tell Vision Loss Rehabilitation British Columbia if your personal information changes
  • Provide a safe working environment for Vision Loss Rehabilitation British Columbia specialists
  • Respect Vision Loss Rehabilitation British Columbia​ specialists, property and equipment​​